No creditor looks forward to calling customers or clients to recover past due payments. Below are a few tips to help make the task easier:
· Be Ready to Handle Excuses. If you are prepared for some of the common excuses debtors give, it will make it easier to handle them. This may mean making a list with your response written down. This allows you to take control of the call with a though-out reply and getting the conversation back on track to collecting the debt.
· Arm Yourself with the Facts. It is important that you have all the specific facts regarding the debt. You don’t want the debtor to ask for information you do not have. If you have to say you will call the debtor back, you have just given him/her an extension of time.
· Speak Authoritatively. The tone, pitch, inflection and even the speed at which you talk can have a powerful influence on your listener. You want to use a voice that commands attention.
· Take Notes. It is important to take careful notes during your telephone call. You may need to refer back to them later to clarify what was actually said.
· Summarize the Call. Before you end the conversation, it is important to summarize what was discussed. Identify what the debtor has committed to do and what you expect. It is also important to state any consequences that may occur if your expectations are not met. Always emphasize the urgency of the matter.
If you need assistance recovering debt, contact Windtberg & Zdancewicz, PLC for help. We have years of experience in helping creditors and lenders with their difficult accounts.
The attorneys at Windtberg & Zdancewicz, PLC, provide clients with experienced legal representation. We handle many types of business disputes on behalf of both creditors and debtors. Our attorneys handle cases from pre-litigation negotiations through litigation, obtaining and enforcing judgments to collect what our clients are owed. We are experienced in creditor’s rights including garnishments, charging orders, attachment, property execution, trustee’s sales, foreclosures, judgments, judgment collection, domestication of foreign judgments, and creditor’s issues in bankruptcy cases. If you need assistance, or are interested in learning more, please contact us at (480) 584-5660.